The Industry Challenge

Insurers are embracing digital transformation, and face a broad set of challenges which are redefining their business. As insurance companies start to provide their customers with more and more digital services to stay competitive, they will need to equip their agents, brokers and their entire workforce, as well as customers, with the knowledge they need to accelerate market adoption of new digital innovation.

The Opportunity with Horizn

Our platform methodology delivers real-time knowledge, digital adoption and accelerates feature usage directly with agents, brokers and customers. Our multichannel knowledge distribution includes call centre, online and mobile, ensuring digital transformation impacts your entire organization at the point of launch. We improve the customer experience, boost product awareness and increase digital adoption.

The Horizn Knowledge Platform combines employee and customer experience to improve customer relationships, boost product awareness and to increase adoption.

Employee & Agent Knowledge Platform

Customer Knowledge Platform