Nationwide Building Society

Nationwide at Efma CCX Forum 2018

David Palmer, Head of Mobile & Digital Banking at Nationwide, shares what it’s been like to work with Horizn on the Discover Mobile platforms.

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Nationwide by the Numbers

Founded 1846
The World’s Largest Building Society

18,000+ Colleagues
Across Call Centres, the Branch Network & Beyond

15 Million+ Members
A Relationship with 1 in 4 UK Households

The Opportunity

Building a consistent learning experience in support of mobile adoption for both colleagues and members.

Over the last 5-10 years, Nationwide has focused on becoming a mobile first organization. Their goal was to drive mass usage of their mobile banking app. Nationwide realized very quickly that the best approach was to increase the knowledge and the confidence of frontline colleagues.

Modernizing colleague skill sets for a digital economy is mission critical.

Enter Nationwide Discover Mobile

Colleague Training Platform: Provides Nationwide front-line colleagues with an always-on, learning, training and communication, centered around Nationwide’s Mobile Banking app.

In-Branch Member Demo: Gives colleagues the ability to demo the Mobile Banking app to members in-branch. Any colleague can log in and demo the app.

Digital Transformation

✓ Increase Employee Enablement & Confidence
✓ Create Better Customer Experiences
✓ Onboard New Mobile Active Users Faster
✓ Increase Existing Mobile Banking App Usage
✓ Maximize ROI on Technology Investments

Colleagues from across the organization are benefiting from the platform and are praising the ease with which they can become digitally enabled.