News2021-10-15T15:23:46-05:00

Inbenta Acquires Horizn, Adding Interactive Product Demos to Inbenta’s Customer Experience Platform

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences

DALLAS, Aug. 15, 2023 /PRNewswire/ — Inbenta, an AI platform purpose-built to optimize customer experience, today announced its acquisition of Horizn, a provider of easy to embed interactive product demos, further expanding Inbenta’s customer experience platform. The acquisition adds a new component to Inbenta’s customer service toolkit, allowing companies to rapidly develop, edit and deploy helpful step-by-step tutorials, improving self-service and reducing agent escalation.

The acquisition of Horizn comes as businesses are increasingly looking to leverage visually engaging content in their help centers and other customer service settings to improve customer experience and employee training. In most instances, Horizn has shown to reduce agent escalations in favor of self-service in 80% of cases. Horizn has also been able to establish a large customer base with leading financial institutions in the U.S., Canada, and the U.K.

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August 15th, 2023|Categories: In the news|

Horizn wins Best of Show at Finovate Fall NYC 2022

New York City, Sept. 15, 2022 – Horizn, the No. 1 digital growth platform designed exclusively for financial service institutions, has been awarded Best of Show at Finovate Fall NYC 2022.

The award-winning Horizn platform helps banks and credit unions of all sizes globally accelerate digital banking fluency, adoption and growth with both customers and employees. This is the fifth Best of Show Finovate Win for Horizn.

“It’s great to see Finovate recognize the impact that Horizn is having on banks worldwide,” said Horizn CEO Janice Diner. “We are an exciting FinTech company that works exclusively with financial institutions. At Horizn we absolutely obsessed with helping financial institutions ensure that the maximum number of customers ultimately use the bank’s digital capabilities”

Leading financial institutions recognize that the opportunity for digital growth continues to accelerate at a rapid pace. Horizn has built a platform specifically for financial institutions to assist with 3 key digital objectives:

  • Increase the Number of Fully Digital Customer
  • Drive Mass Adoption of New Innovations & Digital Capabilities
  • Reduce the Cost to Serve Digital Customers
September 19th, 2022|Categories: In the news|

ebankIT and the Horizn Platform are partnering to support digital transformation

SAN FRANCISCO, May 18, 2022 (GLOBE NEWSWIRE) — via InvestorWire — ebankIT and the Horizn Platform are partnering to support digital transformation by helping financial institutions successfully launch a new ebankIT platform for both employees and customers, delivering an enhanced consumer experience for retail, small and mid-size businesses (SMBs), and corporate banking.

As part of the ebankIT offering, the Horizn Platform will integrate with ebankIT’s omnichannel digital banking platform to enable a smooth experience for both financial institutions’ staff and end users in North America.

Janice Diner, Horizn CEO, highlights that, “Conversion to a new platform represents multiple challenges. Firstly, converting existing digital customers seamlessly to the new platform. Second is introducing existing customers to new features or functionality to the platform. Third is converting new customers to digital banking. With the Horizn platform, ebankIT financial institutions’ customers and employees can easily achieve all three.”

Read the Press Release.

June 7th, 2022|Categories: In the news|

Pacific Western Bank launches Digital Learn Platform to support client experience

LOS ANGELES, Feb. 7, 2022 /PRNewswire/ — Pacific Western Bank announced the launch of a new digital learning platform  that will enhance continuing efforts to empower current and future clients throughout their journey with the Bank. Their Digital Learn Platform, powered by Horizn, will enable PWB clients to have 24/7, on-demand access to step-by-step guidance for performing frequently requested actions and updates within PWB Online Banking and other product platforms the Bank offers.

“The launch of our new client learning platform demonstrates our commitment to delivering the best in class experience that our clients deserve,” said Mark Yung, EVP, Chief Operating Officer. “Moreover, with our rapid and expanding integration of products and solutions to meet the unique needs of our client base, we are confident that on-demand digital learning will complement our already robust in-person client service model.”

Read the Press Release.

February 12th, 2022|Categories: In the news|