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To our clients, partners, and stakeholders, 

It goes without saying that these are unprecedented times. As COVID-19 continues to spread and impact our families, friends, businesses and communities, I wanted to update you on how we’re approaching the situation at Horizn. 

Our priority is to assure the health and safety of our people and help curtail the communal spread of this disease. In support of flattening the curve of the pandemic, we have of course closed our office and instituted a work-from-home policy for all Horizn employees for the foreseeable future. Business travel has been cancelled to reduce any risk of our employees being stranded internationally, and we have no current plans to attend events through the end of Q2 to support social distancing measures.

Strong companies backed by great leadership are well equipped to manage and operate during times of crisis. Our team members and management are well trained, proactive, and vigilant to ensure that we can safely navigate this period with a low impact on our operations. Please know that Horizn’s Customer Direct and Employee Platform is operating 24/7 and we are committed to delivering high standards of service globally

Horizn is committed to doing its part to make sure bank customers understand and know how to bank digitally. Digital banking has moved from a nice-to-have to in some cases the only way to do banking. Horizn’s bank customers globally are using our Customer Direct platform as part of their COVID-19 mission-critical communications to make certain their customers are confident and able to bank digitally.

Using our Digital Demos, Horizn can support key digital journeys such as depositing a check, paying a bill, setting up person-to-person payments, and others to make certain your customers are both confident and ready to bank digitally as soon as possible.

Fast Implementation for New Customers

For new customers, we are committed to helping you get up and running on our Customer Direct Platform and Digital Demos within 2 weeks to ensure all your customers can easily learn and understand how to bank digitally. With the Customer Direct Platform, banks can share Digital Demos with customers via email and contact centers, and make demos easy to access on your bank’s website to ensure your customers know how-to bank digitally

We deeply appreciate your partnership, and for your continued trust in us.

Stay safe, and all the best.

Janice Diner


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