The Human Side of Innovation and Digital Adoption
At the Sibos conference, Horizn CEO Janice Diner and Steve Frook, Horizn’s VP, Sales, talk about how innovation is impacting people and how financial institutions need to ensure their employees and customers are digitally fluent and confident.
With the race to digital transformation and innovation, Diner says the human element is important. “Employees have to learn about the innovation and customers need to adopt it. You need to put in place processes and structures to enable people to understand what you’re doing and the new innovations coming to market so everyone is confident.”
Horizn’s platform combines micro-learning, gamification, a simulator methodology, and in-depth analytics to accelerate digital adoption and improve the customer experience.
Horizn Named One of Canada’s Top 50 Fintech Companies by Digital Finance Institute
We’re proud to announce that Horizn was named to the Digital Finance Institute’s list of Canada’s Top 50 Fintech Companies for 2019. Supporting Canada’s startup community has long been a priority for us. The Digital Finance Institute’s award recognizes our continued commitment to growing Canadian tech as well as our innovative digital adoption platform. Horizn, the #1 Digital Adoption Platform that equips BOTH bank employees and customers with the knowledge needed to increase digital confidence and dramatically accelerate digital adoption.
We’re so honored to have secured a spot among so many other great Canadian fintech companies. The Digital Finance Institute’s Top 50 Fintech Companies list points to a bright future for Canadian fintech. We’re very excited to be a part of it!
Horizn Launches Digital Ambassador Tools to Help Financial Institutions Drive Awareness and Use of Digital Technology In-Branch and within Call Centers at FinovateSpring
SAN FRANCISCO, May 07, 2019 (GLOBE NEWSWIRE) — FinovateSpring Horizn, the #1 Digital Adoption Platform designed exclusively for banks and financial service institutions, today announces the launch of a new suite of Digital Ambassador Tools at FinovateSpring. The Digital Ambassador Tools are designed to identify, engage and scale digital ambassador programs to support innovation, transformation and digital adoption with employees, customers and the community.
“As the branch of the future evolves with digitalization, frontline employees need to be equipped to expertly help customers with new digital products. Digital Ambassadors play a critical role in driving the awareness and use of digital technology in-branch and within the call center,” explained Janice Diner, Horizn’s Founder and CEO. “The Horizn Digital Ambassador Tools help track desired digital ambassador behaviors like peer training, continuous learning, customer demos and shares. Engagement tools for ambassadors include activities like polls, chat, awarding ad-hoc points and running a digital team huddle.”
Innovation is Nothing Without Adoption: Q&A with Horizn founder Janice Diner #IMadeThis
Ever wondered how successful entrepreneurs turn their dreams into reality? What drives them to push the envelope, create change and advance their industries? We had the opportunity to ask Canadian business owners how they transformed their ideas, goals and passions into reality. Janice Diner, founder of Horizn, shares how she start and the factors behind Horizn’s success.
