These days, social distancing means it’s unwise for a teller to look over a customer’s shoulder or whip out a tablet for a quick demo when the customer needs help, say, depositing a check by phone — if the bank is even letting customers visit branches at all. M&T Bank is shifting from teaching customers how to use its digital tools in the branches to online tutorials, according to Brandon Horbowicz, vice president and senior sales strategy manager at M&T. “We had to get away from 45-minute web-based trainings that try to teach every scenario without letting employees actually practice it,” Horbowicz said. “We needed to let employees play with the actual functionality. They can better educate the customer once they are educated themselves.”
To help banks help their customers through these trying times, many fintech providers are extending free, discounted, or accelerated deployment offers to financial institutions. Horizn is committed to doing its part to support financial institutions to make sure all of your customers understand and know how to bank digitally.
With that in mind, Horizn is providing a short term license package of our cloud-based Customer Digital Platform and Digital Demos to help your customers bank digitally.
Berlin, Feb. 14, 2020: Horizn is excited to announce it has been awarded “Best of Show” at Finovate Europe 2020 in Berlin.
Finovate selected Horizn, which helps banks dramatically accelerate digital adoption across all channels and improve the customer experience. Horizn’s proprietary platform equips frontline employees and customers with the knowledge to become digitally fluent and confident. “It’s great to see Finovate recognize the impact that Horizn is having with banks globally,” said Janice Diner, Horizn’s CEO. “As financial institutions look for ROI from their digital investments, Horizn is extremely well-positioned to drive digital adoption.
At the Paris FinTech Forum, Janice Diner, Horizn’s CEO and Founding Partner, discusses how the company is looking to broaden its client base with European banks. Diner said European banks face the same challenges as their global counterparts to accelerate digital adoption among bank customers and employees. Horizn’s platform is exclusively designed to help banks and other financial institutions accelerate digital adoption and improve the customer experience.