Horizn Launches Digital Ambassador Tools to Help Financial Institutions Drive Awareness and Use of Digital Technology In-Branch and within Call Centers at FinovateSpring
SAN FRANCISCO, May 07, 2019 (GLOBE NEWSWIRE) — FinovateSpring Horizn, the #1 Digital Adoption Platform designed exclusively for banks and financial service institutions, today announces the launch of a new suite of Digital Ambassador Tools at FinovateSpring. The Digital Ambassador Tools are designed to identify, engage and scale digital ambassador programs to support innovation, transformation and digital adoption with employees, customers and the community.
“As the branch of the future evolves with digitalization, frontline employees need to be equipped to expertly help customers with new digital products. Digital Ambassadors play a critical role in driving the awareness and use of digital technology in-branch and within the call center,” explained Janice Diner, Horizn’s Founder and CEO. “The Horizn Digital Ambassador Tools help track desired digital ambassador behaviors like peer training, continuous learning, customer demos and shares. Engagement tools for ambassadors include activities like polls, chat, awarding ad-hoc points and running a digital team huddle.”
Ever wondered how successful entrepreneurs turn their dreams into reality? What drives them to push the envelope, create change and advance their industries? We had the opportunity to ask Canadian business owners how they transformed their ideas, goals and passions into reality. Janice Diner, founder of Horizn, shares how she start and the factors behind Horizn’s success.
Austin, March 26th, 2019: Given the rapid rate of new innovation M&T Bank recognized the need to align frontline staff with mobile and digital banking initiatives. M&T will share how they are providing guidance to customers about exciting new digital capabilities at the bank. Brandon Horbowicz, Vice President Retail Enablement, shares how M&T used Horizn’s platform to equip BOTH the bank’s employees and customers.
Nationwide Building Society Colleagues Discover Mobile awarded “Best customer-focused cultural transformation”
London, December 10th, 2018: Horizn is pleased to share that the Nationwide Building Society Colleagues Discover Mobile platform, powered by Horizn Knowledge Platform, led Nationwide Building Society to win the Best customer-focused cultural transformation or staff participation initiative award at this year’s prestigious Financial Innovation Awards. This event was hosted by The London Institute of Banking & Finance, in London.
The Horizn Knowledge Platform equips Nationwide Building Society colleagues with the knowledge they need to improve the member experience, humanize digital banking and increase digital adoption. Each time Nationwide Building Society launches a digital capability to its members, it’s essential that both members and colleagues understand how it works.