The last mile of innovation – employee advocacy!

Ensure your employees have the right knowledge

Empower employees with knowledge and the ability to convey this knowledge to your customers, accelerating adoption of your latest innovations.

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Frontline Employees

Give employees the tools to boost customer fluency in your latest innovation by enabling ongoing learning and knowledge sharing.

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In-Branch Digital Demo

Enable hip-to-hip digital demos in branch with frontline employees and customers on mobile, tablets, and kiosks.

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Call Center

Empower your call center employees to share digital knowledge with customers, reducing call times and call center traffic.

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Digital Ambassadors

Ensure ongoing digital fluency with our Digital Ambassador Tools boosting efficacy of your Digital Advocate programs.

Benefits of Horizn:

  • Employee Onboarding To ensure all your employees have the most up to date digital knowledge we onboard your entire workforce in a matter of weeks and support all your rapid agile product and feature launches.
  • Digital ConfidenceOur micro-learning simulation methodology helps employees become digitally confident and savvy. Our simulators provide short, digestible, well-planned units, broken down into logical journeys specific to customer behaviors.
  • Increased AdoptionOur platform gets your employees digitally aware, fluent, and confident in your latest digital innovation, ensuring your employees can proactively have digital conversations with your customers.
  • Improved Customer Experience – We align your employees’ knowledge with the customer journey, so when one of your customers has a question, every single employee is ready with immediate, simple, and direct answers.
  • Real-time CommunicationWe embed discussion boards into our learning methodology, giving you front-seat to real-time insights into how employees and customers are interacting with your latest digital innovation.
  • Knowledge Retention – We incorporate points, badges, and leaderboards into the employee learning experience. Gamifying learning supports a healthy competitive culture and increases knowledge retention.