Horizn’s Employee Platform empowers your entire workforce, in-branch and in the contact center with the knowledge needed to get everyone ready to talk digital with customers within and across all channels.
Empower employees with knowledge and the ability to convey this knowledge to your customers, accelerating adoption of your latest innovations.
Give employees the tools to boost customer fluency in your latest innovation by enabling ongoing learning and knowledge sharing.
In-Branch Digital Demo
Enable hip-to-hip digital demos in branch with frontline employees and customers on mobile, tablets, and kiosks.
Empower your call center employees to share digital knowledge with customers, reducing call times and call center traffic.
Ensure ongoing digital fluency with our Digital Ambassador Tools boosting efficacy of your Digital Advocate programs.
Benefits of Horizn:
Employee Onboarding – To ensure all your employees have the most up to date digital knowledge we onboard your entire workforce in a matter of weeks and support all your rapid agile product and feature launches.
Digital Confidence – Our micro-learning simulation methodology helps employees become digitally confident and savvy. Our simulators provide short, digestible, well-planned units, broken down into logical journeys specific to customer behaviors.
Increased Adoption – Our platform gets your employees digitally aware, fluent, and confident in your latest digital innovation, ensuring your employees can proactively have digital conversations with your customers.
Improved Customer Experience – We align your employees’ knowledge with the customer journey, so when one of your customers has a question, every single employee is ready with immediate, simple, and direct answers.
Real-time Communication – We embed discussion boards into our learning methodology, giving you front-seat to real-time insights into how employees and customers are interacting with your latest digital innovation.
Knowledge Retention – We incorporate points, badges, and leaderboards into the employee learning experience. Gamifying learning supports a healthy competitive culture and increases knowledge retention.