Trusted by leading financial institutions

Delivering Results That Make a Difference

We’ve made digital product learning available to over 90 million bank customers and trained over 650,000 employees. Our bank partner employees and customers have collectively done over 16 million Digital Demos.

25%
Increase

We increase digital adoption on average by 25% to propel your digital transformation investments.

85%
Trained

 In just 2-4 weeks, we get on average 85% of the workforce up-to-speed and demoing new products to customers.

33%
Increase

Client online banking enrollments grew by a monthly average of 33% when using Horizn Digital Demos with customers

45
Seconds

We reduce call handling times by 45 seconds by deploying our Digital Demos to employees and customers.

COVID accelerated the shift to digital, Horizn ensures your customers stay digital

Nearly every institution on the planet now has three enduring digital banking challenges. Get the non-digital or new to digital customers understanding and banking digitally. Get the active digital customers to more broadly leverage all the bank’s digital capabilities. Make certain all your new digital product and feature launches get adopted

Self-Serve: Customer Direct Hub

Designed to ensures bank customers have the confidence and know-how to bank digitally as well as accelerate usage of all digital capabilities. Horizn’s Digital Demos are widely distributed to customers via bank websites, email marketing, SEO, and chatbots, making certain Customers can self-learn digital banking.

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Assisted-Serve: Call Center and Branch

Both Call-Center and Branch employees need easy access to digital information when talking to customers. Our Digital Demos are used by the frontline to talk with customers about all aspects of digital banking, answer digital questions, share Digital Demos via email, virtually and in-branch via tablets or kiosks.

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Frontline: Employee Knowledge Hub

An interactive gamified Employee Digital Learn and Activation Platform designed to rapidly increase digital fluency amongst all employees. Supporting the cultural shift where digital knowledge is an expectation, we make certain employees are digitally aware, knowledgeable and prepared to support customer digital conversations. 

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Digital Activation Advocate Tools

Activating digital with employees is key, all employees need to be digital fluent as a result. Digital Advocates Activation tools are being used to help advocates act as both mentors to peers as well as ensure all customers understand digital. Digital Advocate are being re-imagined in the new normal.

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