Inbenta acquires Horizn, adding interactive product demos to Inbenta’s
AI customer experience platform
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Horizn’s Platform maximizes the impact of digital transformation and accelerates the return on software investments.
The thing about digital banking is that some features are simple and are easy to adopt, others are inherently more complex, some are used infrequently, and some just aren’t well-designed. To achieve value, transformation has to go hand-in-hand with digital adoption, making it a priority in implementing software, technology, and cultural behaviour
Self-Serve: Customer Direct Hub
Designed to ensure bank customers have the confidence and know-how to bank digitally as well as accelerate usage of all digital capabilities. Horizn’s Digital Demos are widely distributed to customers via bank websites, email marketing, SEO, and chatbots, making certain Customers can self-learn digital banking.
Assisted-Serve: Contact Center & Branch
Empower frontline employees to support customer digital conversations anywhere, with easy access to digital information. Horizn’s Digital Demos facilitate digital conversation, digital support and digital sales with customers about all aspects of digital banking via virtual channels, email, in-branch, in person, tablets and kiosks.
Frontline Direct: Employee Platform
An interactive gamified Employee Digital Learn and Activation Platform designed to rapidly increase digital fluency amongst all employees. Supporting the cultural shift where digital knowledge is an expectation, we make certain employees are digitally aware, knowledgeable and prepared to support customer digital conversations.
Trusted by leading financial institutions
“I’d like to add one thing about Horizn, for the many years I’ve been in banking, I’ll say, in general, when we’re working with companies as banks they fall into two categories: vendors and partners. Vendors who stick to the four pages of the contract and the statement of work, and partners who understand what we are trying to do and be in it together with us. I would definitely put Horizn in the category of a partner for us.”
Delivering results that make a difference
We’ve made digital product learning available to over 90 million bank customers and trained over 650,000 employees.
Increased Digital Adoption
We increase digital adoption on average by 25% to propel your digital transformation investments.
Employees Trained in Weeks
On average 85% of of employees up-to-speed and talking digital banking with customers, in just 2-4 weeks.
Increased Mobile Logins
Mobile banking logins grew by a monthly average of 235% using Horizn Digital Demos with customers
Reduction in Call Time
We reduce call handling times by 45 seconds by deploying our Digital Demos to employees and customers.