COVID accelerated the shift to digital, Horizn ensures your customers stay digital

Institutions now have two enduring digital banking challenges. Get the non-digital or new to digital customers understanding digital banking and get the active digital customers to more broadly leverage all the bank’s digital capabilities.

Self-Serve: Customer Direct Hub

Designed to ensures bank customers have the confidence and know-how to bank digitally as well as accelerate usage of all digital capabilities. Horizn’s Digital Demos are widely distributed to customers via bank websites, email marketing, SEO, and chatbots, making certain Customers can self-learn digital banking.

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Assisted-Serve: Contact Center & Branch

Both Contact-Center and Branch employees need easy access to digital information when talking to customers. Our Digital Demos are used by the frontline to talk with customers about all aspects of digital banking, answer digital questions, share Digital Demos via email, virtually and in-branch via tablets or kiosks.

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Frontline Direct: Employee Platform

An interactive gamified Employee Digital Learn and Activation Platform designed to rapidly increase digital fluency amongst all employees. Supporting the cultural shift where digital knowledge is an expectation, we make certain employees are digitally aware, knowledgeable and prepared to support customer digital conversations. 

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Trusted by leading financial institutions

Delivering results that make a difference

We’ve made digital product learning available to over 90 million bank customers and trained over 650,000 employees.

25%
Increased Digital Adoption

We increase digital adoption on average by 25% to propel your digital transformation investments.

85%
Employees Trained in 2-4 Weeks

 In just 2-4 weeks, we get on average 85% of the workforce up-to-speed and demoing new products to customers.

33%
Increased Customer Online Bank Logins

Online banking logins grew by a monthly average of 33% when using Horizn Digital Demos with customers

45
Second Reduction in Call Time

We reduce call handling times by 45 seconds by deploying our Digital Demos to employees and customers.