As coronavirus spreads financial institutions must move quickly to get non-digital consumers onto online and mobile platforms. Branch demos are out as lobbies continue to close. Instead, use ‘Digital Demos’ — online how-to simulators — to give digital newcomers confidence in using your virtual platforms. These tools also help contact centers provide ‘side-by-side’ answers to digital banking questions.
Read the full article by Janice Diner, CEO Horizn, published in The Financial Brand, April 7th, 2020
These days, social distancing means it’s unwise for a teller to look over a customer’s shoulder or whip out a tablet for a quick demo when the customer needs help, say, depositing a check by phone — if the bank is even letting customers visit branches at all. M&T Bank is shifting from teaching customers how to use its digital tools in the branches to online tutorials, according to Brandon Horbowicz, vice president and senior sales strategy manager at M&T. “We had to get away from 45-minute web-based trainings that try to teach every scenario without letting employees actually practice it,” Horbowicz said. “We needed to let employees play with the actual functionality. They can better educate the customer once they are educated themselves.”
To help banks help their customers through these trying times, many fintech providers are extending free, discounted, or accelerated deployment offers to financial institutions. Horizn is committed to doing its part to support financial institutions to make sure all of your customers understand and know how to bank digitally.
With that in mind, Horizn is providing a short term license package of our cloud-based Customer Digital Platform and Digital Demos to help your customers bank digitally.
TORONTO, ON, Feb. 14, 2020: Horizn is excited to announce it has been awarded “Best of Show” at Finovate Europe 2020 in Berlin.
Finovate selected Horizn, which helps banks dramatically accelerate digital adoption across all channels and improve the customer experience. Horizn’s proprietary platform equips frontline employees and customers with the knowledge to become digitally fluent and confident. “It’s great to see Finovate recognize the impact that Horizn is having with banks globally,” said Janice Diner, Horizn’s CEO. “As financial institutions look for ROI from their digital investments, Horizn is extremely well-positioned to drive digital adoption.