Reports, Articles and Ebooks

Activating Digital it’s Do or Die (or Be Left Behind)

Institutions now have two enduring digital banking challenges. Get the non-digital or new to digital customers understanding digital banking and get the active digital customers to more broadly leverage all the bank’s digital capabilities.

RBC Wins 2020 Celent Model Bank of the Year

Winner Celent Model Bank of the Year Value Creation for Personalization.

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By Celent Analyst Bob Meara

Because digital activation is of broad and significant importance post-COVID-19, Horizn briefed Celent on its efforts to help banks quickly and effectively grow digital channel utilization.

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“The Next Normal” and Digital Adoption

Digital adoption has accelerated. In this eBook learn how banks globally are using Horizn to support both employees and customers digital bankings needs.

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Help Consumers Transition Fast to Digital Banking

With COVID-19 closing branches and making over the shoulder demonstrations impossible, customers who struggle with digital banking need help right now.

Scotiabank unique program helps older adults with digital banking

Scotiabank’s innovative approach to helping older customers bank online – worked wonders: 60% of new digital customers in April and May were 55 or older.

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Digital training for bankers paying off in COVID crisis

American Banker’s Miriam Cross interviews Brandon Horbowciz to discuss how Horizn helped the bank with educating employees and customers, in the COVID-19 crisis.

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Journal of Digital Banking Peer Reviewed Article

‘Build it and they will come’ is a myth: Building a digital activation strategy.

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RBC Wins 2018 Celent Model Bank Award

Winner: Celent Model Bank Award for RBC’s Digital Activation Strategy.

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