Immediate and easy access to both practical how-to digital product knowledge and complex digital banking expertise at employees fingertips
Increasing Employee Knowledge and Confidence. Contact Center employees use Horizn to increase their confidence in all your bank’s digital capabilities as well as get in the moment coaching tips.
Improving Customer Experience and Decreasing Call Times. When customers call for support, employees can walk them through a Digital Demo. With our Digital Demos, while on the phone, employees can see exactly what the customer is seeing and guide them on the digital journey.
Reducing Call Volumes through Direct Customer Support. Banks are integrating Digital Demos within their websites, support channels, as well as emailing Digital Demos to customers to provide support while deferring calls and decreasing call volumes.
Digital Demos Help Divert and Reduce Contact Center Calls
20+ million personalized emails with a digital demo to 90-day active mobile and online customers resulted in large decrease in call center volumes
We reduce call handling times by 45 seconds by deploying our Digital Demos to employees and customers
To dramatically reduce the volume of contact center calls regarding password reset, the bank added password reset demos the online support page