Rapidly increase digital banking knowledge and training for every employee.
As banks struggle to address the digital banking skills gap, the ability for their workforces to learn and fully understand all digital banking capabilities is now an expectation.
The Employee Platform is a comprehensive set of tools designed to help employees become digitally aware, digitally fluent, and confident enough to have digital conversations with customers and increase customer digital usage.
With Horizn financial institutions rapidly deliver the latest digital product knowledge to frontline employees in an engaging, agile, and persistent manner. Banks populate the platform with an easily-navigated library of digital capabilities alongside prebuilt, interactive digital demos to merchandise capabilities and show clients how to use them.
Celent Model Bank Award: Investment in digital activation resulted in demonstrable improvements in employee and client engagement
Digital Demos: Digital Demos are used by employees and customers to understand and practice mobile and online banking in a risk-free environment. Instead of reading instructions or watching videos, they gain first-hand experience with digital products by walking through each journey before they try to use it for real.
Agile Digital Adoption: We make certain all your employees can digitally fluent on all digital capabilities the moment they go to market. Supporting an agile dev cycle and ensuring the frontline can answer all digital questions.
Game Mechanics: Game mechanics are integrated into the platform. Gamifying the learning experience supports a healthy competitive culture, makes learning fun, and drives engagement and adoption.
Digital Advocates Tools: Horizn’s Digital Advocate Tools help track desired digital activation behaviors like peer training, continuous learning, digital leadership, customer demos and email shares. Activities are designed to identify, engage and scale digital advocate programs to support digital fluency and digital adoption with employees and customers.
Reporting Analytics: Reports can be access by transit, branch and call centers. Performance is tracked for all user learning activity, activation activities such as demos with customers, and shared demos.
The "Next Normal", Digital Adoption and Market Re-Entry