Ensure all customers have the confidence and know-how to accelerate usage of all your digital banking capabilities.
As more of the banking experience shifts to digital, customers have higher expectations. The Customer Direct Hub is the central hub that hosts Digital Demos to help customers get the knowledge needed to accelerate usage of all digital capabilities
Digital Confidence – With Digital Demos customers can try digital banking features before using them live, so even your least tech-savvy customers can find answers to their digital banking questions.
Complex Digital Banking Features – For the more digitally savvy customers more advanced digital banking features can be shared to help increase digital feature adoption across all lines of business.
Digital Demos Everywhere – Financial institutions are embedding Digital Demos in bank websites, mobile apps, chat bots, email marketing campaigns and online FAQs, making sure customers have the knowledge the need at any digital touchpoint, at any moment in time.
Using the Self-Serve Customer Hub our bank partners have seen great results with their customers
“At M&T’s we brought the digital demo platform to the forefront for our customers to self-service. We put together a COVID response page like many other banks did, but within that space, it talked about our capabilities. We brought forward some of the key demos — enrollment, how to deposit your checks, internal transfers with M&T accounts, paying your bills, interacting with Zelle, viewing your statements — the common questions that someone might call a branch, stop in a branch or call the contact centre for.”
