Ensure your customers stay digital in order to thrive in 2021.

Coined by McKinsey, “The Next Normal” is the assumption that our era will be defined by the period before COVID-19 and the “next normal” that will emerge in the post pandemic.

The game has changed. Employees and customers need to understand both the basics and the complex capabilities of digital banking.

Activating digital to support digital growth is foundational to the customer and employee digital experience. COVID accelerated the shift to digital, Horizn ensures your customers grow digitally.

In this report we share digital activation best practices with our bank clients globally

  • How banks globally are using Horizn to support digital banking adoption and growth with customers
  • What are Digital Demos and how do they educate customers about digital banking?
  • How Contact Centers are using Digital Demos so employees can quickly answer how-to questions, and send Digital Demos directly to customers.
  • How banks are distributing digital product knowledge by integrating Digital Demos into bank websites, support pages, FAQs, digital marketing, email campaigns, and chatbots.

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