Insurers are embracing digital transformation, and face a broad set of challenges which are redefining their business. As insurance companies start to provide their customers with more and more digital services to stay competitive, they will need to equip their agents, brokers and their entire workforce, as well as customers, with the knowledge they need to accelerate market adoption of new digital innovation.
The Opportunity with Horizn
Our platform methodology delivers real-time knowledge, digital adoption and accelerates feature usage directly with agents, brokers and customers. Our multichannel knowledge distribution includes call center, online and mobile, ensuring digital transformation impacts your entire organization at the point of launch. We improve the customer experience, boost product awareness, and increase digital adoption.
The Horizn Knowledge Platform combines employee and customer experience to improve customer relationships, boost product awareness, and increase digital adoption.
Employee Knowledge Platform
Agents and brokers are your most important advocates in the success of your digital transformation. Ensuring all customer-facing stakeholders are digitally aware and confident in discussing your innovation with customers is paramount. Our unique platform methodology ensures that your employees, agents and customers can be fluent in real-time, the second your innovation hits the market.
Financial institutions using the Horizn Employee Platform get an average of 80% of their targeted workforce up-to-speed and able to demo products to customers in 8 weeks.
Customer Knowledge Platform
Give your customers the knowledge they need to understand and adopt your latest digital solutions. Whether you’re digitizing the claims process, offering flexible insurance for a single item from a smartphone, or anything in between, we can help you onboard, retain and grow your customers. Our Customer Knowledge Platform gives you direct, unassisted and always-on learning.
The Customer Knowledge Platform is available to over 60 million of our clients’ customers.
RBC Celent Case Study
RBC: Digital Activation Strategy
Winner of Celent Model Bank Award for Employee Productivity