At the Sibos conference, Horizn CEO Janice Diner and Steve Frook, Horizn’s VP, Sales, talk about how innovation is impacting people and how financial institutions need to ensure their employees and customers are digitally fluent and confident.
With the race to digital transformation and innovation, Diner says the human element is important. “Employees have to learn about the innovation and customers need to adopt it. You need to put in place processes and structures to enable people to understand what you’re doing and the new innovations coming to market so everyone is confident.”
Horizn’s platform combines micro-learning, gamification, a simulator methodology, and in-depth analytics to accelerate digital adoption and improve the customer experience.