The Customer Direct Platform makes digital product knowledge available directly to your customers, so they can be digitally fluent the second your products go to market
Increase customer digital confidence
It is mission critical that your customers have the ability to access 24-hour, independent “how-to” learning capabilities. Improve the customer experience, reduce call center support, and increase customer adoption.
On Your Website
Horizn can integrate simulators directly onto your website, instantly giving customers relevant “how-to” information when they need it.
Within Your Mobile App
Integrate Horizn within your mobile app to provide knowledge and learning that helps your customers adopt digital tools.
Integrated With Your Marketing
Deploy our customer-facing platform within your multi-channel marketing activities, enabling customer learning anytime, anywhere.
Horizn’s demo feature gives employees the tools they need to guide customer interactions and provide digital assistance in-branch.
Benefits of The Customer Platform:
Speed to Market – Our platform rapidly helps customers get digitally fluent and able to use your new digital innovation with confidence as soon as you go to market.
Omni-Channel Experience – Whether it’s online, in the call center, or in-branch, we give customers the ability to instantly get the answers they need to adopt your latest innovation.
Digital Confidence – Our simulator methodology allows customers to try digital banking features before using them live, so even your least tech-savvy customers can begin using new innovations.
Instant Feature Adoption – Our proprietarySimulator Micro-Learning methodology helps customers immediately understand and use multiple digital features.
Customer Retention – We enhance the overall customer experience and increase retention by making it easy for your customers to use, adopt, and interact with all your digital features.
Advanced Analytics – We track which digital activities your customers demo and view. We leverage these customer behavior insights to encourage overall digital adoption.
Marketing Integration – Our Simulators can integrate within all your digital marketing activities, giving you the ability to share digital knowledge with your customers anywhere and everywhere.
Faster Responses – We embed multi-channel learning across all bank channels, which means your customers are spending less time in call center queues and more time adopting your technology.
The "Next Normal", Digital Adoption and Market Re-Entry