The Platform Extends Across the Full Bank Ecosystem
Horizn’s Employee, In-Branch and Customer Direct platforms are specifically designed to support Customer Digital Readiness across all channels. Horizn helps banks distribute product knowledge with employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to customers online, and within marketing activities.
Digital Readiness Across all Lines of Business
Horizn is used globally to educate customers and employees on all things digital, across all lines of business: mobile and digital banking, retail banking, business banking, wealth management, open banking, payments, insurance, customer digital conversations, and regulatory. Banks are integrating our Digital Demos within websites, mobile apps, chatbots, marketing campaigns, online FAQs, and email.
Horizn Platform Methodolgy
Our platform accelerates digital adoption by using an approach that combines gamification, micro-learning simulation methodology, and in-depth analytics.
Digital Demos
Our Digital Demos educate employees and customers about all things digital. Banks are embedding simulators within websites, mobile apps, chatbots, marketing campaigns, online FAQs, and email.
Micro-Learning
Horizn uses micro-learning methodology; learning through short, digestible content. Complex mobile and digital features are split into small units focused on product features and the desired learning behavior.
Gamification
Game mechanics are integrated into the platform. Gamifying the learning experience supports a healthy competitive culture, makes learning fun, and drives engagement, adoption, and loyalty.
Reporting Dashboard
Executives, managers and digital ambassadors can access reports by branch/call centers and transit productivity. Performance is tracked for learning activity, number of demos with customers, and shared demos.
