Austin, March 26th, 2019: Given the rapid rate of new innovation M&T Bank recognized the need to align frontline staff with mobile and digital banking initiatives. M&T will share how they are providing guidance to customers about exciting new digital capabilities at the bank. Employees across the contact center and branch network required additional knowledge to effectively deliver on digital banking customer needs.
Brandon Horbowicz, Vice President & Senior Sales Strategy Manager, Retail Enablement, will share how M&T used Horizn’s platform to equip BOTH the bank’s employees and customers with the knowledge needed to become digitally confident and to increase digital adoption.
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