SAN FRANCISCO, May 07, 2019 (GLOBE NEWSWIRE) — FinovateSpring Horizn, the #1 Digital Adoption Platform designed exclusively for banks and financial service institutions, today announces the launch of a new suite of Digital Ambassador Tools at FinovateSpring. The Digital Ambassador Tools are designed to identify, engage and scale digital ambassador programs to support innovation, transformation and digital adoption with employees, customers and the community.
“As the branch of the future evolves with digitalization, frontline employees need to be equipped to expertly help customers with new digital products. Digital Ambassadors play a critical role in driving the awareness and use of digital technology in-branch and within the call center,” explained Janice Diner, Horizn’s Founder and CEO. “The Horizn Digital Ambassador Tools help track desired digital ambassador behaviors like peer training, continuous learning, customer demos and shares. Engagement tools for ambassadors include activities like polls, chat, awarding ad-hoc points and running a digital team huddle.”